Shipping Policy

Thank you so much for shopping with Moxie Chick Studio! 💌 Every order is packed with care, and I truly appreciate you choosing to support my small business.

Current Processing Time

Moxie Chick Studio is currently ready to ship.

Our current order processing time is 5–7 business days.

This means your items are already made and ready to be packed, but please allow up to 5–7 business days for your order to be processed, packaged, and handed over to the shipping carrier.

Business days are Monday through Friday and do not include weekends or holidays.

Please note that processing time and shipping/transit time are separate.

Once Your Order Ships

Once your package has been prepared for shipment, you will receive a shipping confirmation with tracking information when tracking is available for your shipping method.

After a package has been accepted by the shipping carrier, delivery times are determined by the carrier and are outside of Moxie Chick Studio's direct control.

Carrier delays can occasionally happen due to weather, holidays, high shipping volume, or other circumstances.

Please Double-Check Your Shipping Address

Please make sure your shipping address is correct before submitting your order.

If you notice an error after placing your order, contact Moxie Chick Studio as soon as possible. I will do my best to update the address if the order has not already been processed or shipped.

Once an order has shipped, I may not be able to change or redirect the package.

Moxie Chick Studio is not responsible for packages delivered to an incorrect address that was entered during checkout.

Tracking Shows Delivered, But I Can't Find My Package

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your mailbox, porch, front entrance, parcel locker, or other usual delivery areas.
Check with members of your household or neighbors.
Allow a little extra time, as carriers occasionally mark packages as delivered shortly before the package actually arrives.
Contact the shipping carrier directly with your tracking number.

You are also welcome to contact Moxie Chick Studio and I will do my best to help you determine the next steps.

Lost or Delayed Packages

If your tracking has stopped updating or your package appears to be significantly delayed, please contact the shipping carrier first, as they will have the most current information about the location of your package.

You may also reach out to Moxie Chick Studio so I can assist where possible.

Please remember that once a package has been accepted and scanned by the shipping carrier, transit delays are outside of my direct control.

Damaged Orders

Your happy mail should arrive happy!

If your order arrives damaged, please contact Moxie Chick Studio and include clear photos of:

The damaged item(s)
The shipping package
Any visible damage to the packaging

I will review the issue and work with you on the appropriate next step.

Returned Packages

If a package is returned to Moxie Chick Studio because of an incorrect or incomplete address, failed delivery attempt, or another delivery issue, I will contact you once the package is returned to me.

Additional shipping charges may be required to resend the package.

During Sales & New Releases

Sales, special events, and new release weekends can bring a much larger number of orders than usual.

The current turnaround time will always be posted on the Moxie Chick Studio website so you know what to expect before placing your order.

At this time, our current turnaround is:

✨ 5–7 business days ✨

I appreciate your patience while I carefully prepare your happy mail.

A Little Note From Moxie Chick Studio

Moxie Chick Studio is a small independent stationery shop, and your order truly means a lot to me. I personally want your package to feel special from the moment you place your order until your happy mail arrives.

Thank you for shopping small and for being part of the Moxie Chick community. 💌
Hugs,
Vanessa ♥