Refund & Return Policy

Thank you so much for shopping with Moxie Chick Studio! 💌

I want you to be happy with your order. Because Moxie Chick Studio is a small independent stationery shop and many of our products are paper goods, stickers, limited releases, or digital products, please review the following policy before placing your order.

Physical Products

Due to the nature of our products, all physical product sales are generally final.

Moxie Chick Studio does not accept returns or exchanges for:

• Change of mind

• Ordering the wrong item

• Ordering the wrong quantity

• Minor color differences between your screen and the physical product

• Items that have been used, opened, written on, altered, or removed from their original packaging

Please review product descriptions, photos, sizes, and quantities carefully before completing your purchase.

That said, if there is a problem with your order, please reach out. I want to make things right when something has genuinely gone wrong.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact Moxie Chick Studio within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item

• Photos of the packaging if the package arrived damaged

Once the issue has been reviewed, Moxie Chick Studio may offer a replacement, store credit, or refund depending on the situation and product availability.

Please do not discard damaged products or packaging until your request has been reviewed.

Missing Items

If something is missing from your order, please contact Moxie Chick Studio within 7 days of delivery with your order number and details about the missing item.

If an item was accidentally left out of your package, I will work with you to correct the issue.

Digital Products & Printables

Due to the instant-access nature of digital products, digital downloads, printable products, and other electronically delivered items are non-refundable and cannot be exchanged once purchased.

Please carefully review the product description and file information before purchasing.

If you experience a technical issue with a Moxie Chick Studio digital file, please contact me. I am happy to help troubleshoot issues related to the file itself.

Purchasing a digital product does not include customized editing, resizing, printing services, or technical support for third-party software unless specifically stated in the product listing.

Sale & Clearance Items

Items purchased from clearance, final sale, deeply discounted, or special promotional sections are considered final sale unless the item arrives damaged, defective, or incorrect.

This includes items purchased from Moxie Chick Studio's special sale sections, including designated $1 or clearance collections.

Freebies & Promotional Items

Complimentary freebies, promotional products, rewards, and gifts included with qualifying purchases have no cash value and are not eligible for refunds, returns, or exchanges.

If a promotional freebie arrives damaged, please feel free to contact me and I will help where possible, although replacement availability cannot be guaranteed.

Order Cancellations

Because orders may begin processing soon after they are placed, cancellations are not guaranteed.

If you need to request a cancellation, please contact Moxie Chick Studio as soon as possible after placing your order.

If your order has already been processed, packed, or prepared for shipment, it may no longer be eligible for cancellation.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, please contact Moxie Chick Studio as soon as possible.

If the order has not yet been processed or shipped, I will do my best to update the address.

Orders that have already shipped cannot always be redirected.

If a package is returned to Moxie Chick Studio because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order resent.

Original shipping charges are generally non-refundable.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Around your mailbox, porch, front entrance, or other delivery areas

• With members of your household

• With nearby neighbors

• With your local postal carrier or shipping provider

Occasionally packages are marked delivered shortly before they physically arrive.

Moxie Chick Studio cannot automatically issue a refund for a package simply because tracking shows delivered. However, please contact me if you're having difficulty locating your order and I will help however I reasonably can.

Shipping Costs

Original shipping charges are generally non-refundable once an order has shipped.

If Moxie Chick Studio made an error with your order, you will not be expected to pay additional shipping costs to correct that error.

Approved Refunds

If a refund is approved, it will be issued to the original payment method whenever possible.

Please keep in mind that your bank, credit card company, or payment provider may require additional processing time before the refund appears on your account.

Please Contact Me

Moxie Chick Studio is a small business, and there is a real person behind every order.

If something genuinely went wrong with your happy mail, please reach out before assuming nothing can be done. I will always do my best to review the situation fairly and find an appropriate solution.

Thank you for supporting Moxie Chick Studio and for allowing me to create a little stationery happiness for you. 💌